Incident Management

ITIL-aligned incident, problem and change workflows.

Open incidents
2
P1 / P2 active
1
SLA met (30d)
50%
MTTR
2.4 h
Log incident
RefTitlePriorityServiceOwnerOpenedSLAStatus
INC-30198UPS-A2 battery cabinet warning
P2
Power chain — DH1S. Ortega2026-06-03 11:584h
INC-30197Customer reports latency on cross-connect
P3
ConnectivityL. Chen2026-06-03 09:218h
INC-30195Cooling tower fan vibration
P3
Cooling — DH2M. Habib2026-06-02 16:448h
INC-30192Access control reader fault — Door 14
P4
Physical securityA. Park2026-06-01 14:1224h